• Respond to inbound calls and emails from customers looking to place orders

• Work with warehouse and pre-press personnel for order accuracy and timely shipment

• Manage backorder/out of stock items

• Issue credits

• Track orders and packaging slips

• Follow up on order status with customer

• Prepare bill of ladings, warehouse shipment labels and billings each day

• Work with transportation companies to provide customer pickup and delivery dates

• Handle customer inquiries/complaints in a diplomatic, efficient, and knowledgeable manner

• Assist with miscellaneous projects, mailing, faxes, etc. as needed

• Participating member of the AIB Mock Recall team

• Able to take initiative and identify areas to streamline processes and implement improvements

• Mathematical skills are necessary for validation of estimates and billing

• Self-starter, ability to work independently

• Able to work well, have a strict attention to detail and be able to work accurately under pressure

• Ability to multi-task successfully

• Strong problem-solving talents

• Helps ensure all procedures for the company and the American Institute of Baking (AIB) are followed.

Education, Experience and Licensing Requirements:

• MUST have at least 2 years of customer service experience in a manufacturing environment.

• Experience using and ERP system such as SAP, Oracle, or MS Dynamics NAV – A PLUS.

• MUST be proficient in Microsoft Word, Excel, and Outlook.

• MUST have excellent communication skills and phone skills.

• MUST be highly organized.

• Experience processing digitally printed label, cartons or flexible packaging is A PLUS.

• Direct experience supporting customers that purchase pouches, laminated films and extruded films is A PLUS.

Interested in a career with us? Apply today by submitting your resume below!