• Process customer orders, returns, or exchanges accurately.

• Respond to customer inquiries via phone, email, chat, or in person.

• Handle billing inquiries and process payments, as required.

• Work with warehouse and prepress personnel for order accuracy and timely shipment.

• Build sustainable relationships and trust with customer accounts through open and interactive communication.

• Manage backorder/out of stock items.

• Follow up on order status with customer.

• Track orders and packaging slips.

• Prepare bill of ladings, warehouse shipment labels and billings each day.

• Work with transportation companies to provide customer pickup and delivery dates.

• Handle customer inquiries/complaints in a diplomatic, efficient, and knowledgeable manner.

• Maintain a high level of product knowledge and stay updated on industry changes.

• Able to take initiative and identify areas to streamline processes and implement improvements.

• Mathematical skills are necessary for validation of estimates and billing.

• Self-starter, ability to work independently.

• Able to work well, have a strict attention to detail and be able to work accurately under pressure.

• Ability to multi-task successfully.

• Strong problem-solving talents.

• Helps ensure all procedures for the company and the American Institute of Baking (AIB) are followed.

Education, Experience and Licensing Requirements:

• MUST have at least 2 years of customer service experience in a manufacturing environment.

• Experience using and ERP system such as SAP, Oracle, or MS Dynamics NAV – A PLUS.

• MUST be proficient in Microsoft Word, Excel, and Outlook.

• MUST have excellent communication skills and phone skills.

• MUST be highly organized.

• Experience processing digitally printed label, cartons or flexible packaging is A PLUS.

• Direct experience supporting customers that purchase pouches, laminated films and extruded films is A PLUS.

Interested in a career with us? Apply today by submitting your resume below!